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Frequently Asked Questions

1. Is the system down?
2. What should I do when I try to connect and nothing happens?
3. What should I do when the modem drops the connection after putting in the password?
4. Why does the modem drop the connection at different times after being connected?
5. I hear line noise on my phone line. How do I determine whether the problem is caused within my house or on the phone system's lines?
6. What should I do if I want to run my own phone lines in my house?
7. How do I disable the call waiting feature?
8. My E-mail folder is damaged. How do I fix it?
9. Where did my buttons from my Internet Explorer go?
10. How do spammers get their hands on active email addresses?